Privacy Policy
The short version: Petvival keeps your pet's health records organized and with you. We use your information to run the app, we never sell it, we do not use it for advertising, and you can delete your account and data at any time from inside the app.
This Privacy Policy explains how Petvival LLC ("Petvival," "we," "us," or "our") collects, uses, shares, and protects information when you use the Petvival mobile app (the "App"), the website at petvival.com (the "Site"), our waitlist, and any related services (together, the "Services").
1. Information we collect
Information you give us
- Account information: your name, email address, and login credentials. If you choose Sign in with Apple, we receive the name and email (or Apple private relay email) that Apple shares with us.
- Pet profiles: your pet's name, species, breed, sex, date of birth, weight, microchip number, photos, and similar details.
- Pet health records: vaccinations, medications, allergies, conditions, veterinary visits, lab results, and notes you enter.
- Documents and files: health certificates, vaccination certificates, travel documents, invoices, and other files or photos you upload.
- Contacts you add: details for your veterinarian, emergency contacts, or pet sitters, such as name, phone number, email, and clinic name. Please only add people's information if you have a reason to share it with us for this purpose.
- Waitlist and communications: your email address when you join the waitlist, and anything you send us when you contact support.
Information collected automatically
- Device and technical data: device type, operating system version, app version, language, and time zone.
- Diagnostics: crash reports and performance data that help us find and fix problems.
- Usage data: basic information about how features are used, so we can improve the App.
We do not collect your precise location, and we do not track you across other companies' apps or websites.
Payments
If we offer paid features, purchases are processed by Apple through the App Store. We do not receive or store your payment card details. We receive confirmation of your subscription status from Apple.
2. How we use information
- To provide the Services, including your Medical Vault, Emergency Summary, travel document organization, and other features.
- To generate summaries and organize records with AI-powered features, when you choose to use them (see Section 3).
- To create, secure, and maintain your account.
- To respond to support requests and send service messages, such as account, security, or policy updates.
- To send product updates or waitlist emails, if you have opted in. You can unsubscribe at any time.
- To diagnose problems, improve performance, and develop new features.
- To prevent fraud and abuse, and to comply with legal obligations.
We do not sell your personal information, and we do not use your pet's health records for advertising.
3. AI-powered features
Some Petvival features use artificial intelligence to help you, for example to summarize health records, extract information from uploaded documents, or prepare an emergency summary. These features use the Claude API provided by Anthropic, PBC.
- Your permission first: before any of your information is sent to an AI provider for the first time, the App will ask for your permission. You can use Petvival without AI features.
- What is sent: only the records, documents, or text needed to complete the specific request you made.
- No training on your data: under Anthropic's commercial terms for its API, data sent through the API is not used to train Anthropic's models.
- Limited retention: Anthropic may keep API inputs and outputs for a limited period for safety and abuse monitoring, as described in its policies.
- Accuracy: AI output can be incomplete or wrong. Always check important details against the original records and with your veterinarian.
4. How information is shared
We share information only in these situations:
Service providers
We use trusted providers that process data on our behalf and only under our instructions:
| Provider | Purpose |
|---|---|
| Supabase | Database, user authentication, and secure file storage |
| Anthropic (Claude API) | AI-powered features, only with your permission |
| Apple | App distribution, Sign in with Apple, in-app purchases, crash reports |
| Website hosting and email providers | Running petvival.com, the waitlist, and sending emails |
When you choose to share
Some features let you share information, such as sending an Emergency Summary or records to a veterinarian, pet sitter, or someone else. When you do, the recipient can see what you share, and their use of it is outside our control.
Legal and safety reasons
We may disclose information if required by law, to respond to valid legal requests, or to protect the rights, safety, and security of our users, Petvival, or others.
Business transfers
If Petvival LLC is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you and this policy will continue to apply to your information.
5. How information is stored and protected
- Data is stored with our infrastructure provider, Supabase, on servers located in the United States.
- Data is encrypted in transit (TLS) and at rest.
- Access controls ensure each account can only access its own records, and access by our team is limited to what is needed to operate and support the Services.
- No system is completely secure. If we learn of a security incident affecting your information, we will notify you as required by law.
6. Data retention
We keep your information while your account is active. When you delete your account, we delete your account, pet profiles, health records, and uploaded documents from our active systems within 30 days. Copies in encrypted backups are removed on their regular cycle, within 90 days. We may keep limited information longer if the law requires it, or to resolve disputes and enforce our agreements. Waitlist emails are kept until you unsubscribe or ask us to delete them.
7. Your choices and rights
- Delete your account: open the App and go to Settings > Account > Delete Account. This permanently deletes your account and data as described above. You can also email hello@petvival.com.
- Access and correct: you can view and edit your information in the App at any time.
- Export: you can request a copy of your data by emailing us.
- AI features: you can decline or stop using AI-powered features at any time.
- Emails: you can unsubscribe from marketing emails using the link in any email. Service messages about your account may still be sent.
- Permissions: you can manage camera, photo, and notification permissions in your device settings.
We will respond to requests within the time required by applicable law. We may need to verify your identity before completing a request.
8. California privacy notice
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you the right to know what personal information we collect and how we use it, to request deletion or correction, and not to be discriminated against for exercising these rights. In the past 12 months we have collected identifiers (such as name and email), customer records, user content (pet profiles, records, and documents), and device and diagnostic information, for the purposes described in Section 2. We do not sell personal information or share it for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics about you. To make a request, email hello@petvival.com. You may use an authorized agent.
9. Users outside the United States
Petvival LLC is based in the United States, and your information is processed in the United States. If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your information to perform our contract with you (providing the Services), based on your consent (for example, AI features and marketing emails), and for our legitimate interests (security and improvement of the Services). You may have rights to access, correct, delete, restrict, or object to processing, to data portability, and to withdraw consent, as well as the right to complain to your local data protection authority.
10. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date above, and if changes are significant, we will notify you in the App or by email before they take effect.
12. Contact us
Petvival LLC
Los Angeles, California, United States
Email: hello@petvival.com